Returns & Exchanges
What is your return policy?
Not 100% in love with your product purchased from agirlgle.com? Your happiness is our mission! After receiving your product, you have 90 days to return it, as long as it’s in new and unused condition and in its original packaging. You'll also need a Return Merchandise Authorization number (more on that below). Please note that we currently do not offer gift exchanges.
For returns, we’ll gladly refund your purchase price, excluding shipping and handling charges. There are no restocking fees. (Please see conditions below.)
When you receive your order, our contact information will be displayed on the packing slip. Please keep your packing slip in case you need to arrange for returns or exchanges, and read the instructions thoroughly for faster processing of returns. Also, please keep any emails you receive regarding your order, as they may contain important information.
Once we receive your return, we will process a refund within 14 business days to the original form of payment. Your bank may require additional time to post this transaction to your account.
By the way, we’re constantly reinventing and reimagining our toys. If you have feedback you would like to share with us, please give us an email! We genuinely listen to your suggestions when reviewing our existing toys as well as new ones in development.
When will I receive a refund?
Just as fast as we can get it to you! Any credits on your account with us will be refunded promptly as soon as we have received and processed the return. Once we receive your return, we will process a refund within 14 business days to the original form of payment. Your bank may require additional time to post this transaction to your account. We’ll use the same method to refund the amount as you used when you placed the order. For example, if the order was paid by credit card, we will credit your credit card account.
How do I return a defective product?
If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. Please email us at firstname.lastname@example.org to arrange for the repair or replacement.
How do I return a damaged product?
Crash! Boom! Bam! Accidents happen, unfortunately. Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please contact us immediately. It’s helpful to save all packaging material and paperwork.